A refund is possible in the event of injury/illness/accident.
In the event of an injury, the Gravity Card can be refunded up to 9 weeks from the deadline (May 1st, 2025 or from the purchase date after May 1st, 2025).
A medical certificate and the Gravity Card are required. The refunded amount depends on the day the card is deposited at the respective bikepark. If the card will be send by post, the arrival day of the card at the respective bike park counts.
Refunds can be processed at every Gravity Card bikepark.
The exact amount of the refund will be calculated when deposited by the respective sales point.