In the event of an injury, a pro-rata refund is possible up to 9 weeks from the first possible day of use.
The refund can be processed locally at any Gravity Card sales point – regardless of where the Gravity Card was purchased. The calculation always runs up to the day on which the card is deposited in a Gravity Card bike park.
An application for a refund can also be made by post. The date of the postmark is considered the deposit date. Postal refunds can only be processed with the bike park where the Gravity Card was purchased. For tickets purchased online, the refund is processed by Hinterglemmer Bergbahnen Ges.m.b.H
Regardless of whether the refund is made by a local bike park or by post, the Gravity Card, proof of purchase and an original medical certificate must always be presented. The exact amount of the refund will be calculated when deposited by the respective sales point.