DO YOU HAVE ANY QUESTIONS?
You can use your Gravity Card as soon as you physically have it in your hands, as this is the only way you can pass through the turnstiles. If the Gravity Card was purchased online before the start of the season, the first possible day of use is the first day of the Gravity Card’s validity period in this season.
Sorry, no discounts, concessions or group rates are offered. The price of the Gravity Card is the same for all holders.
By the way: after an average of 13 days of biking, your Gravity Card will have already paid for itself!
Exactly – that is the concept of the Gravity Card. You pay once for your Gravity Card season pass and have free access to all participating bike parks. Enjoy!
Yes! You can of course also buy the card in any of the participating bike parks.
Gravity Cards are not transferable. Abuse leads to the immediate withdrawal of the card.
The loss of a Gravity Card can be reported to one of the Gravity partners by providing the blocking number (this can be found on the purchase receipt). If proof of identity is provided, the Gravity Card will be blocked and, after paying a processing fee of €25.00 + €2.00 deposit, a replacement card will be issued. All Gravity Card holders must take care of their card to avoid third parties having access to it. No replacement for forgotten Gravity Cards.
A refund is possible in the event of injury, accident, or illness.
If you are injured, a refund of the season pass can be issued within 9 weeks from the reference date
(01/05/2026 or from the purchase date if bought after 01/05/2026).
For each week that has passed, 10% of the purchase price will be deducted.
You will need a medical certificate and the original Gravity Card.
The calculation is always based on the day the card is handed in at the respective bike park.
If you send the card by mail, the date it arrives at the bike park applies.
It is best to contact the bike park where you originally purchased your card.
You will receive a Gravity Card keycard by mail. Please keep your purchase order confirmation for tracking purposes.
Orders placed from Monday to Thursday will be sent by mail the next day.
Orders placed on a Friday, public holiday, bridge day or weekend will be processed the next working day.
Please note that shipping within Austria may take 3-5 business days and shipping worldwide: 7-14 business days (no mailing on weekends or holidays).
Please note that this process may take several days!
You can of course also buy the card in any of the participating bike parks.